Business leaders lose contact with what clients and consumers are experiencing. Leaders get entangled in solving legal issues, reacting to the competition, or implementing the technologies required to sustain operations, and lose touch with the empathic core of business. Yet empathy is never needed more than when it seems there is no time for it.
Empathy
Review: The Collected Schizophrenias: Essays by Esmé Weijun Wang
Esmé Weijung Wang’s The Collected Schizophrenias: Essays (Gray Wolf Press, 2019: 210 pp.) are an articulate and clarion cry to bring empathy to an arena in mental health where it has been missing. My take on it? Ms Wang seems… Read More ›
Top 10 Empathy Trends for 2020
10. Empathy is the new love. You know how in fashion gray is the new black? Same idea. Empathy is the new love. What people really want is to be “gotten” for who they authentically are as a possibility. In… Read More ›
Top ten empathy gifts for the holidays
How is Christmas like a day at the job? Give up? You get to do all the work; and the big guy in the suit gets all the credit. Pause for laugh. [Note: if I have to explain the joke, it is… Read More ›
Empathy tip: Empathy is a dial, not an on-off switch
Listen on Spotify: https://open.spotify.com/show/6nngUdemxAnCd2B2wfw6Q6 People treat empathy as if it were an “on-off” switch. Turn it “on” for friends and family; turn it “off” for the “bad guys”. Turn empathy “on” for coworkers, customers, and insiders; turn empathy “off” for… Read More ›
Compassion fatigue: A radical proposal to overcome it
One of the criticisms of empathy is that is leaves you vulnerable to compassion fatigue. The helping professions are notoriously exposed to burn out and empathic distress. Well-intentioned helpers end up as emotional basket cases. There is truth to it,… Read More ›
Review: Building Empathy in a Fractured World: The War for Kindness by Jamil Zaki
Short review: two thumbs up. Zaki and his work are the real deal. Zaki “gets it” as regards empathy. The most important take-away: empathy is trainable, teachable, malleable, acquirable, and an expandable competence and skill rather than an unchangeable personality… Read More ›
The one-minute empathy training (no kidding!)
[Listen to a version of this post with bonus material on Spotify: https://open.spotify.com/episode/1OvEwkDD9b3IH66erzehnM?si=MeQ6C1uTQDyYGuAUGbegBw ] People want to know: Can empathy be taught? People complain and authentically struggle: I just don’t get it—or have it. In spite of the substantial affirmative… Read More ›
Empathy is good for your health and well-being (the evidence)
Listen on Spotify: https://open.spotify.com/episode/6WfkpUS9UPLZ2J6j3uCUVJ?si=i27E490CSmWUj3AcRtTDgQ Empathy is good for your health and well-being: Empathy is on a short list of stress reduction practices including meditation (mindfulness), Tai Chi, and Yoga. Receiving empathy in the form of a gracious and generous listening is… Read More ›
Online (cyber) therapy: The genie is out of the bottle
Psychotherapy invokes a virtual reality all of its own – even without cyber space. This is especially the case with dynamic psychotherapy that activates forms of transference in which one relates to the therapist “as if” in conversation with a past or future person or reality, the latter not physical present. Indeed, with the exception of being careful not to step in front of a bus while crossing the street on the way to therapy, we are usually over-confident that we know the reality of how our relationships work or what people mean by their communications. This is less the case with certain forms of narrowly focused behavioral therapies, which are nevertheless still more ambiguous than is commonly recognized. Never was it truer that meaning – and emotions such as fear – are generated in the mind of the beholder.