The distinction between Hard Empathy and Soft Empathy needs to be better known. Soft empathy does not work with bullies, psychopaths, and the criminally insane; which are difficult individuals where Hard Empathy can make a difference. The innovation proposed here is to think of empathy, like so many things these days, as existing on a spectrum between empathy as “empathic listening” and empathy as “tough love.” A rigorous and critical empathy includes both options, which map to the difference between “soft empathy” and “hard empathy,” and a sliding scale of possibilities in-between.